Patient Instructions, their Rights & Responsibilities

Patient Rights & Responsibilities

GUIDELINES FOR PATIENTS AND RELATIVES

Patient Rights & Responsibilities

 

INDOOR ADMISSION:

  • Kindly contact the reception counter for admission form.
  • Fill the admission form in capital letters.
  • Provide your reachable contact details to the reception.
  • Please select the class of bed at the time of admission.

 

ROOM / BED CATEGORY – CHARGES:

Room / Bed Type
Male/ Female/ Labor / Children General Ward
First Class – Full Room A/C
First Class – Full Room Non A/C
Second Class – Twin sharing A/C
Second Class – Twin sharing Non A/C
I.C.U.
I.C.C.U.

  • Patient admitted for planned surgeries, additional; 100% of total surgery package amount should be paid as deposit along with the regular above mentioned deposits.
  • Deposit amount will be adjusted / refunded, as per the actual bill at the time of discharge.
  • Kindly ask for Hospital Tariff Card / Paper at the reception for further details or speak to the Hospital billing department.

 

MODE OF PAYMENT:

  • CASH
  • DEMAND DRAFT
  • CREDIT / DEBIT CARD
  • NEFT / RTGS / IMPS TRANSFER

Note: D.D. should be in favor of “CENTURY RAYON HOSPITAL TRUST” & payable at MUMBAI

 

MEDICLAIM RELATED QUERIES:

  1. All Mediclaim related queries shall be answered between 12 noon – 5 pm on working days by the management team.
  2. Kindly get the Re – reimbursement form of your concerned TPA / Insurance Company prior to discharge to avoid delay.

 

VISITING HOURS:

  1. Following are the visiting hours for ICU patients:
    • MORNING – 11am – 12 noon
    • EVENING – 05 pm – 07 pm
  2. Children’s below 15 years are not permitted inside the I.C.C.U. / I.C.U.
  3. Do not overcrowd the wards with multiple visitors.

  

PHARMACY

  1. Hospital has an in – house pharmacy, the payment of it would be part of your final bill.
  2. As these medicines are not charged at MRP hence breakup of these are not provided at the time of discharge, same can be obtained by putting a request to the billing executive in the format provided.

 

GENERAL RULES:

  1. Do not smoke / spit / chew tobacco or gutka inside hospital premises.
  2. Do not sit on patient’s bed.
  3. Please put domestic waste in the dustbins provided with black bags, do not throw general wastes in red / yellow bags & also do not litter in the hospital premises.
  4. Kindly keep your mobile on vibrator mode and follow the mobile etiquettes.
  5. Please take care of your belongings. Hospital Management shall not be responsible for any thefts / damage of your personal belongings or valuables.
  6. Strictly do not keep mobile phones / cash / jewellery etc. along with patients.

 

FEEDBACK / COMPLAINTS:

  • Help us to serve you better. For any complaints please contact: Website (feedback form): – www.centuryrayonhospital.com   Contact Details: 02512 – 2734562 / 1594 / 2709971.

 

YOUR RESPONSIBILITIES

AS YOUR CARETAKER, WE REQUEST YOU TO PROVIDE THE FOLLOWING:

  • Provide accurate and complete information regarding your illness, past medical history and other matters relating to your health.
  • Bring your current prescription, reports and file with you at the time of visit so that they may be reviewed by your health care provider as required.
  • Follow treatment instructions as advised and clear your all doubts if you do not understand anything related to medication.
  • Collect all your reports / films etc. before leaving the hospital & if not ready then get a date for it when it can be collected from the respective department.
  • Report any changes in your medical condition, including problems with your current treatment.
  • Make informed decisions about your care and treatment and to accept responsibility for the decisions you make.
  • Abide by CENTURY RAYON HOSPITAL TRUST rules and policies regarding Patient Conduct, NO SMOKING policy and Visitor policy.
  • Respect other patients & their privacy, visitors and HOSPITAL STAFF. Be courteous with everyone.
  • Pay your dues in time. Ask for estimated or interim bill if you have any doubts.
  • Be on time for your appointment / admission. If necessary, reschedule or cancel appointments / admissions in advance so that this valuable time / bed may be given to another patient when possible.
  • When your doctor orders your discharge from the hospital, prepare yourself to leave as soon as possible. Staffs are available to guide you about post discharge care.

I have read the rules and instructions mentioned above and hereby agree to abide them.